Hi @freakazoid8 Welcome to our sweet community. You are here at Candy Crush Friends.
I'm sorry that an error occurred in your game. Usually, gold bars, savegames, and your friends' characters and costumes are stored on King's servers and aren't easily lost.
How did you find that something was lost in your game? Have you bought a King account where everything is reliably stored? You can see how to do it here.
Do you only use your device alone or does someone from your family have access to your device? Please tell me how I can help you and what exactly happened. Thanks.
I play alone every day on iPhone & iPad and this morning there was 0 gold on both devices. I can’t remember how much I had but to have EXACTLY ZERO on both devices is peculiar
Answers
Hi @freakazoid8 Welcome to our sweet community. You are here at Candy Crush Friends.
I'm sorry that an error occurred in your game. Usually, gold bars, savegames, and your friends' characters and costumes are stored on King's servers and aren't easily lost.
How did you find that something was lost in your game? Have you bought a King account where everything is reliably stored? You can see how to do it here.
Do you only use your device alone or does someone from your family have access to your device? Please tell me how I can help you and what exactly happened. Thanks.
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0 · Helpful Woah! Sweet Love HahaI play alone every day on iPhone & iPad and this morning there was 0 gold on both devices. I can’t remember how much I had but to have EXACTLY ZERO on both devices is peculiar
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0 · Helpful Woah! Sweet Love Haha@freakazoid8 can you please give me your player ID so we can ask the studio. Thank you very much.
https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
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0 · Helpful Woah! Sweet Love HahaHow can I find out my player ID?
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0 · Helpful Woah! Sweet Love Haha@freakazoid8 please follow the link above (green font). There it is explained step by step.
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0 · Helpful Woah! Sweet Love Haha