Game Froze & lost 2 lives

lilmissbronwyn

My game froze the minute I get into a level and my guy puts his tokens up it freezes I have lost 2 lives and my team prizes the 30 minutes of color bombs, fishes and candy wrapper

DieOmimi

Hi @lilmissbronwyn welcome to our community at Candy Crush Friends.

We’ve recently become aware of a bug in Candy Crush Friends Saga that is causing the game to crash and freeze at different points and also affecting other aspects of gameplay. 

We’re sorry about this. We know how frustrating this can be for our players. The good news is the studio team is on it, and are now investigating in order to find a solution as quickly as possible. Rest assured they are doing everything they can to fix the bug.

In the meantime, please take a look at our troubleshooting info for crashing and freezing, and try all the steps outlined.

These actions can often help to solve the problem and maximize the possibility of the game running smoothly for you.

Please try the standard troubleshooting steps: even if you may have tried individual steps before: 

- check your free memory on your device, you need at least 2 GB

- clear the cache

- check for updates for your game and run them

- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.

Also make sure you have a fast and stable internet connection.