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Level 2
Hi @karensflowers Welcome to our community. You are here at Candy Crush Friends.
What you have submitted as an idea, i.e. an interaction or a chat in the game, already exists as an idea. You can vote on it here: https://community.king.com/en/candy-crush-friends-saga/discussion/352347/i-need-chat-other-user#latest
As an idea, it's a doublette and that's why I close it.
About your game progress: This has nothing to do with an idea. Try the standard error procedures first, even if you have already taken individual steps:
1. Check for updates for your game and run them.
2. Check if the current settings from the date match today's date
3. Log out of your account, clear the cache (on mobile devices, on laptop / PC this is not possible), turn off your device completely and wait at least 10 seconds. After that, turn on the device, log in to the game and tell me if the problem is resolved.
Also, make sure you have a fast and stable internet connection.