Latest news about Candy Crush Friends Saga
Get help & check the FAQs
Win Gold Bars and more!
Help us make the game even sweeter!
Help for tricky levels!
Why can't I send lives...I keep getting an error that my browser is not supported...but why? I had sent lives before no problem, what changed? See screenshot of error!
thanks @MountainMom
@dananelle, I found an article in the Help Center that might be helpful. Tap HERE and scroll to the part after the troubleshooting steps. The issue might be related to the Notifications in Facebook.
Thanks @MountainMom i don’t know how to do Dropbox 😂
I’ve contacted support and they were no help at all so I given up
@dananelle, I got some advice from another Moderator. I was reminded that we are not allowed to upload videos, but rather to attach links to videos on an approved platform like YouTube. Alternatively, you could put your video in Dropbox and then reply with a shareable link rather than trying to upload. I am sorry this is proving to be so difficult.
@MountainMom I am now not even getting requests to send lives I’ve watched the video but it won’t let me attach as says not compatible so have searched but can’t figure out how to change to compatible format
thanks @MountainMom i will post it soon. I’m now away so will try as soon as I’m able
Thanks again
@dananelle, I found this video on YouTube for screen recording on iPhone. There are similar videos for Android phones. I've never done one of these myself, so I hope the video helps.
@MountainMom how do you do a screen recording?
We are still trying to understand the issue with Facebook and lives in CCFS, @dananelleand @JerryBonnie. Would you be able to create a screen recording showing this issue? It would be great if you could share it with Player Support or here in this forum.
@MountainMom i am not getting an error message. Usually when I send lives it will go to web page for Facebook (in safari web browser) and I then click to go back into game. This doesn’t happen and friends are reporting that no lives are being received. I play on iPhone 13 Pro Max and operating system is up to date as well as Facebook and candy crush are all updated
@dananelle, can you share a screenshot of the error message you are getting? It will be helpful, along with details about the device you are playing on?
thanks @MountainMom 😀
I can sign in using king account but the problem with that is no lives are received
@dananelle, I do not have a Facebook account, but the problem may be related to Facebook. I will forward the issue, and I will try to find actions you can take to resolve the issue. In the meantime, have you tried signing in on King.com instead of Facebook?
I have also been having same problem for a few weeks now. I have done ALL the troubleshooting steps but nothing has resolved it. I know of 5 other players reposting same issue on Facebook chat group
Greetings @JerryBonnie, I am checking back to see if your problem has been resolved. We hope you are continuing to play Candy Crush Friends Saga!
Also, I noticed that you are eligible to claim more CCFS milestone badges! You just need to post a screenshot of your game map in each of the discussions listed below -- tap on the hyperlinks in bold green font:
CCFS Milestone 4000
CCFS Milestone 5000
CCFS Milestone 6000
Hi @JerryBonnie, Thank you for providing your User ID. Please also tell us some information about your device (model, operating system ...)
In the meantime, have you tried our standard troubleshooting tips?
- Check the amount of free memory on your device. You need at least 2 GB.
- Check if there are updates to your CCFS app. If so, then run them. I have my games set to automatically update and am currently running version 3.11.3
- Clear the cache (don't clear data!) on your device. We warn against clearing your data because that is where your boosters are stored.
- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.
- If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?
We don't recommend uninstalling and reinstalling the game because your boosters are stored on your device and will be lost if you delete the game. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.
I'm getting This exact problem... got the game from microsoft store, was working fine until the last few monthes.... my google chrome is updated.... please fix. ID: 10151865442 Jerry Ford. thanks
Hello @JerryBonnie ! While I do not have a Facebook account, I have seen many players complain about getting the same error message on Facebook. I would encourage you to go to King.com and download the games from that website. Once you do, it will be I important for you to sync your progress on both platforms. Instructions for doing that can be found HERE.
Also, please be aware that the functionality for sending and receiving lives in Candy Crush Friends Saga is not very robust. I have created an IDEA to bring greater focus on this issue. You can find the idea HERE. I will appreciate your vote for this idea if you agree with it. The voting button is located in the lower left corner of the original post.
This is also my problem..... PLEASE help, fix my game.
Yes! I'm glad to hear that! I was just informed it got fixed yesterday, so I wanted to confirm with you 🤗
Best news ever 👍️
New here? Sign in or create an account to join the fun.
Hello @games_on_FB !
Let's see if we can help- can you please tell us more? 🤗 Do you know the browser version you're using? Also, when are you getting this message, exactly? Which platform are you playing on? 😅
Thanks in advance!
@games_on_FB, based on your username, I assume you are playing King games on the Facebook platform. While I do not gave a Facebook account, I have seen many players complain about getting the same error message on Facebook. I would encourage you to go to King.com and download the games from that website. Once you do, it will be I important for you to sync your progress on both platforms. Instructions for doing that can be found HERE.
Also, please be aware that the functionality for sending and receiving lives in Candy Crush Friends Saga is not very robust. I have created an IDEA to bring greater focus on this issue. You can find the idea HERE. I will appreciate your vote for this idea if you agree with it.
I am totally sick of this, this has been happening since the last update I have tried 5 different browsers cleared cache history cookies restarted each time , every known thing that i see to fix issues i have tried , from what i can see in google when i put those words in - ( Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings. ) it is to do with Facebook developers app settings so King.com need to update or fix the settings for people playing on Windows 10 Microsoft Apps my User Id is : 1060831211 this is so frustrating , when i reset the app I got back online after the last update when everything was not working , i lost my boosters and rachel , so I am reluctant to reset again , which really did not fix this particular issue of asking for and sending lives . i have seen other people posting about this issue , so please please can someone fix this ...... everytime i get 2 hour booster time or 30 minute booster time , i run out of lives ,grrr . and i also cannot contribute to Dachs delivery when there is no lives either .
Hi @natmor70 my colleague @MountainMom had already answered them about the same problem (quote): I do not have a Facebook account, but the error message seems to be related to your browser. There are some websites that give suggestions on how to solve the problem. I recommend you check out this one: https://www.rampfesthudson.com/how-do-i-fix-unsupported-browser-on-facebook/
Did they look at the website but their problem was not solved?
i have done all there is to do from this website : https://www.rampfesthudson.com/how-do-i-fix-unsupported-browser-on-facebook/ and nothing on there works , It has to be from king.com changing their settings on facebook developers for windows 10 users desktop , unfortunately there is nothing i can do on MY computer to fix this glitch
Hello again @natmor70, Thank you for checking out the troubleshooting tips using the link provided. As a next step, I would suggest going to the King.com website and downloading the game there, so you can play on that website with Windows 10 instead of thd Facebook platform. Once you download the game, sign in with your existing account information. Then be sure to sync your progress using the instructions provided HERE. Finally, I suggest you play on the King website to avoid issues related to Facebook or its interface with King.
Let me know if these next steps don't work...or if they do!
Hello MountainMom , thanks for the answers and i appreciate your help , but what i'm trying to say is I have downloaded from Microsoft for Windows 10 My game was on here when i brought the pc/desktop , i have never gone through facebook to play the game. What I am saying is that the facebook friends that are on my friends list on candy crush friends saga have been able to send me lives and I ask for lives and it has always worked before but since the update I continually get the pop up errror message . when i put that particular error message into google this is what comes up
It is up to the app developer namely king.com that needs to fix the problem through facebook develops page , they need to change the invalid information that the app needs , I know it is not a facebook game but friends from facebook can send/ask for lives for candycrush friends . Thanks for your time and effort on this problem.
p.s. I did send a ticket to king.com but received a generated respomse not a personal answer to this error.
Hello @natmor70 and @games_on_FB !
We've been asking the Friends team about it- they're working on it. It looks like the error is not as easy to solve as it seemed, but rest assured they know about it (thanks for reporting it!), and they have been trying since they know about it. I hope we can give you an update very soon!
Thank you very much for all your help and I shall look forward to the problem being fixed :)
Just to let you know that my problem with sending lives is now fixed , so whomever and what ever was done I would like to say A HUGE thanks for fixing this error cheers ,( More happy crushing with friends) 😄😄
This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
