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Why can't I send lives...I keep getting an error that my browser is not supported...but why? I had sent lives before no problem, what changed? See screenshot of error!
thanks @MountainMom
@dananelle, I found an article in the Help Center that might be helpful. Tap HERE and scroll to the part after the troubleshooting steps. The issue might be related to the Notifications in Facebook.
Thanks @MountainMom i don’t know how to do Dropbox 😂
I’ve contacted support and they were no help at all so I given up
@dananelle, I got some advice from another Moderator. I was reminded that we are not allowed to upload videos, but rather to attach links to videos on an approved platform like YouTube. Alternatively, you could put your video in Dropbox and then reply with a shareable link rather than trying to upload. I am sorry this is proving to be so difficult.
@MountainMom I am now not even getting requests to send lives I’ve watched the video but it won’t let me attach as says not compatible so have searched but can’t figure out how to change to compatible format
thanks @MountainMom i will post it soon. I’m now away so will try as soon as I’m able
Thanks again
@dananelle, I found this video on YouTube for screen recording on iPhone. There are similar videos for Android phones. I've never done one of these myself, so I hope the video helps.
@MountainMom how do you do a screen recording?
We are still trying to understand the issue with Facebook and lives in CCFS, @dananelleand @JerryBonnie. Would you be able to create a screen recording showing this issue? It would be great if you could share it with Player Support or here in this forum.
@MountainMom i am not getting an error message. Usually when I send lives it will go to web page for Facebook (in safari web browser) and I then click to go back into game. This doesn’t happen and friends are reporting that no lives are being received. I play on iPhone 13 Pro Max and operating system is up to date as well as Facebook and candy crush are all updated
@dananelle, can you share a screenshot of the error message you are getting? It will be helpful, along with details about the device you are playing on?
thanks @MountainMom 😀
I can sign in using king account but the problem with that is no lives are received
@dananelle, I do not have a Facebook account, but the problem may be related to Facebook. I will forward the issue, and I will try to find actions you can take to resolve the issue. In the meantime, have you tried signing in on King.com instead of Facebook?
I have also been having same problem for a few weeks now. I have done ALL the troubleshooting steps but nothing has resolved it. I know of 5 other players reposting same issue on Facebook chat group
Greetings @JerryBonnie, I am checking back to see if your problem has been resolved. We hope you are continuing to play Candy Crush Friends Saga!
Also, I noticed that you are eligible to claim more CCFS milestone badges! You just need to post a screenshot of your game map in each of the discussions listed below -- tap on the hyperlinks in bold green font:
CCFS Milestone 4000
CCFS Milestone 5000
CCFS Milestone 6000
Hi @JerryBonnie, Thank you for providing your User ID. Please also tell us some information about your device (model, operating system ...)
In the meantime, have you tried our standard troubleshooting tips?
- Check the amount of free memory on your device. You need at least 2 GB.
- Check if there are updates to your CCFS app. If so, then run them. I have my games set to automatically update and am currently running version 3.11.3
- Clear the cache (don't clear data!) on your device. We warn against clearing your data because that is where your boosters are stored.
- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.
- If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?
We don't recommend uninstalling and reinstalling the game because your boosters are stored on your device and will be lost if you delete the game. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.
I'm getting This exact problem... got the game from microsoft store, was working fine until the last few monthes.... my google chrome is updated.... please fix. ID: 10151865442 Jerry Ford. thanks
Hello @JerryBonnie ! While I do not have a Facebook account, I have seen many players complain about getting the same error message on Facebook. I would encourage you to go to King.com and download the games from that website. Once you do, it will be I important for you to sync your progress on both platforms. Instructions for doing that can be found HERE.
Also, please be aware that the functionality for sending and receiving lives in Candy Crush Friends Saga is not very robust. I have created an IDEA to bring greater focus on this issue. You can find the idea HERE. I will appreciate your vote for this idea if you agree with it. The voting button is located in the lower left corner of the original post.
This is also my problem..... PLEASE help, fix my game.
Yes! I'm glad to hear that! I was just informed it got fixed yesterday, so I wanted to confirm with you 🤗
Best news ever 👍️
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This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
