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My game will not load ,it's been a week now and still loading... help please

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Answers

  • DieOmimi
    DieOmimi Posts: 37,758 Friends Moderator
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    Hi @IndyFighter Welcome to our community. You are here at Candy Crush Friends Saga.

    I'm sorry your game stopped loading. Please try our standard troubleshooting steps: 

    - First, check if an update is available in your store and run it.

    - check if you have at least 2 GB of free space

    - clear the cache (please do not "clear data", then you will lose all boosters) who you play on mobile devices.

    - Turn your device off/down to keep it off for a minute.

    - After turning your device back on, go back to the app.

    I hope that everything is in order again.

    Please contact us if you need more help. Thanks.

  • Lindark
    Lindark Posts: 5,681 Sweet Legend
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    Hi there, what is not loading exactly? Do you mean you cannot open the app at all? What happens when you try?

Hey! Would you like to give us your opinion?