"Golden Carnival" or "Golden Funfair" event not received after update

LeFlarcane

I haven't received the event after updating the game. Can you fix it?

DieOmimi

Hi @LeFlarcane on which device did this happen?

DieOmimi

For me, it was the same. On Win11 there is unfortunately a problem, there it could not be repaired yet.

On mobile devices, please do the following:

- clear the cache

- Turn off your device to keep it off for at least 10 seconds.

- After switching on, open the app and play 2-3 new levels. 

For me, the events came back on the mobile devices. 

Unfortunately not on Win11, we have reported it to the studio and are waiting for a solution.

LeFlarcane

Hello @DieOmimi, it didn't work for me in mobile

DieOmimi

@LeFlarcane, I'm sorry it didn't work for you. How far have you come at the golden karnival? Have you already completed one or more parts?

I had already done parts 1 and 2. Maybe that's why it was displayed to me? I don't know, so we have to "approach" a possible solution.

Please tell me:

- Which device with which configuration do you use? Example: Android Mobile, version 6.0

- Which version of the app is installed on your device (Mobile: 1.85.1 / Win10/Win11: 1.85.1.0)

- Has "only" golden carnival disappeared or other events (e.g. Dachs delivery service)

- Maybe you're playing on another device and the event is still visible there?

Thank you for your help. I hope we can narrow it down and bring back the events.

LeFlarcane

- Which device with which configuration do you use?

I have been playing on android device and my version is 9.0.

- Which version of the app is installed on your device?

Mobile 1.85.1

- Has "only" golden carnival disappeared or other events?

No, the event "Golden Carnival" is not arriving in my game

- Maybe you're playing on another device and the event is still visible there?

No, I haven't played that another device.

DieOmimi

@LeFlarcane, how far had you come at the Golden Carnival? Have you already completed one or more parts? 

Part 1 - 9 stars must be collected, then part 2 has been unlocked

Part 2 - the player gets a separate card with 10 special levels.

What part had you already completed when the update was made and the event disappeared?

LeFlarcane

@DieOmimi, I haven't played this event yet

DieOmimi

@LeFlarcane, I reported it. I hope it can be settled, but I can't promise you.