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Ice cream Event Winners
the most recent icecream collection event that just ended never showed the results for me. I was far beyond everyone else and anticipated winning, but it disappeared and I wasnโt notified of any results. I definitely didnโt get any prizes because all my lollipops are empty. Can anyone check on this?
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Best Answer
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Hi @alowe0212 welcome to our community in the Forum of Cand Crush Friends Saga.
I'm sorry for what happened to you. Unfortunately, we don't have any insight into your account here in the community.
Please go to the settings in your game, use the "Question Mark" icon. You will then be taken to the help area at your game. Choose one with "Events" from the help topics offered. At the bottom after the help text there is a contact button for the support of the game. Use this contact button and report your missing reward. Your user ID (the technical identifier of your account) is automatically transmitted to support. You will also receive a confirmation and a ticket number by e-mail. If you took screenshots of your rank during the event, you can send them to support in response to the ticket number email.
I hope it can be cleared up and you get your missing rewards.
Thank you for playing Candy Crush Friends.
2
Answers
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Hi @alowe0212 welcome to our community in the Forum of Cand Crush Friends Saga.
I'm sorry for what happened to you. Unfortunately, we don't have any insight into your account here in the community.
Please go to the settings in your game, use the "Question Mark" icon. You will then be taken to the help area at your game. Choose one with "Events" from the help topics offered. At the bottom after the help text there is a contact button for the support of the game. Use this contact button and report your missing reward. Your user ID (the technical identifier of your account) is automatically transmitted to support. You will also receive a confirmation and a ticket number by e-mail. If you took screenshots of your rank during the event, you can send them to support in response to the ticket number email.
I hope it can be cleared up and you get your missing rewards.
Thank you for playing Candy Crush Friends.
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Thank you so much!
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