Do they fix problems here, or just talk about them??

Duncster

I AM NOT saying this to be snotty at ALL!!!!! ... just REALLY curious.....I posted...

"Didn't get the Halloween Olivia Costume... :(

the other day after doing ALL the levels and star gathering needed .... all I got an admin response that didn't fix the problem... was just a generic... "shut down and restart" might help...

has anyone here had their account actually adjusted due to an award or the like getting messed up?? Can they even do this??

I hate to waste my time chasing after a fix when one just can't be given....

huge thanks.. LOVE THE GAME.... keep up the great work!!!!!

DieOmimi

Hi @Duncster thank you for your new request.

If you refer to my answer a few days ago - I am a volunteer here and not an admin. I can share experiences that might help others with a similar problem.

It didn't seem to help you. 

If the event is gone on your device, we can't recover it. So I can't offer you a solution. Nor can I look into your account. 

Tell me your game ID anyway. I will write a report to our manager. However, I cannot promise you whether we can help you to your satisfaction.

You can find your Game ID by going to your profile and double-clicking the King logo above the avatar. 

Here is an example of mine:

You can comment on your ID below. You don't have to submit a screenshot - mine is just an example.

Duncster

USER ID: 1913342817

DieOmimi

Thank you @Duncster. I'll pass your ID on to the studio. The employees there can do a check. We have to wait for the feedback.

Duncster

I will wait patiently... :) ... thanks a bunch!

Duncster

well.... guessing almost 2 months later we know the answer to my question.... sorry about my luck... :(