Purchase

kenyahendricks

I made a purchase and didn’t see my items

DieOmimi

Hi @kenyahendricks welcome to our community in the forum of Candy Crush Friends Saga. 

I'm sorry you didn't receive your purchased items. 

Please read the following information and click on the green font that is relevant to your device / provider:

Sometimes there might be issues when making an in-game purchase. Don’t worry, we can help you fix the problem!

A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.

Transactions are usually delivered instantly, but occasionally, it might take a bit longer.

When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.

In the meantime please try the following troubleshooting steps:

• Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
• Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
• Make sure you are logged into your App Store with the same account with which you made your purchase

After you do this, there is a good chance that you got your purchase through and complete.

If you only received some of the items you purchased:

Contact us here to help us get your missing items back.

Pssst. Remember to use the email address associated with your game when filling the contact details! So we can locate you faster. 

If you didn't receive any of the items you purchased. Then asking for a full refund would be your best choice. Select where you are playing on:

Please notice that you must follow the below steps directly from the payment provider in order to receive a refund.

Android

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Click here for more information. 
• Follow the instructions given

iOS

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
• Click here for more information. 

Kindle Fire

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information.

Windows Phone & Windows 10 app

• Use this link. 
• Once you are logged in with your Windows ID click on Help with billing and follow the steps
• If you prefer to chat directly with an agent please use this link.

Facebook

• Use this link.
• Select the purchase and click on Dispute
• Should you have further questions about your purchase then drop us a message here

Thank you for playing Candy Crush Friends Saga.