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I came in 2nd on weekend star competition and got no reward
berrybest1
Posts: 18
Level 2
in Support
It was almost over last night. So, I should have been awarded my prize today, but I got ZERO! SO FRUSTRATED!!
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Answers
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Hi @berrybest1 welcome to our community.
I'm sorry you didn't receive your rewards. Unfortunately, we have no way to check this in the community.
Please contact support directly from your game. Go to Settings, Question Mark, Events and scroll the help text to the bottom. There is the contact button. Your e-mail address and your user ID will be given to the support. First, you will receive an automatic confirmation and a ticket number. You can reply to this and, for example, send a screenshot to support that you took shortly before the end of the event. Then the processing is faster. If you don't have a screenshot as proof, support will need to research your game. This may take a while.
I hope you get it refunded.
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Hi @berrybest1 Check also our Help Center for help on other issues and game questions. Help Center is also available in 22 different languages!
If after these you still need help, please ask a question under Support. Remember to add as many details as possible on the problem and a screenshot is always helpful.
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