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Hi @DrSchoen welcome to our community.
Is it possible that they start the same level with different friends / characters?
Some friends (I'm not sure, but I think it's Yeti - can check it only after work in my game) have a special candy or +2 moves as a special power. Can you please pay attention to the strength of the friend you have chosen. When you start a level, pay attention to what is displayed in the upper left corner of your friend.
In the picture, Misty brings a striped candy, Odus doubles the fish, and the red rabbit brings a paint bomb as a booster. Sometimes a friend displays +2moves. That might be the difference for you.