Level 1441 frozen and can’t continue

Quentinboy3

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Why do I continue to stall out on this level. I have tried to play this level several times in the past couple weeks and this happens to me every time I play. What is wrong with this level?

MountainMom

Hello @Quentinboy3 and Welcome to our Friendtastic community!

I am sorry to hear that you are experiencing a problem playing level 1440. I replayed level 1440 with Yeti as my Friend and passed it with 3 stars.

Sometimes players encounter issues that may be related to their device instead of the game. So, we recommend that you first try our standard troubleshooting measures:

- Check the amount of free memory on your device. You need at least 2 GB.

- Check if there are updates to your app and run them. I have my games set to automatically update and am currently on CCFS version 1.96.1

- Clear the cache (don't clear data!) when using a mobile device

- Then turn off your device completely and keep it off for at least 10 seconds (some suggest 30-60 seconds). After restarting your device, were you able to complete level 1440?

If not, can you login on a different device? Do you get better results?

Tag me if the standard troubleshooting steps do not solve the issue.

DieOmimi

Hi @Quentinboy3 my colleague has answered you and has not received any feedback yet. Can you tell us if you followed the recommended steps and it helped?