Why do I not received my last 6 prizes?

Zitinha

Level prizes dont enter. It says : open up and than everything goês down. I have to restará the game.

It happened already 6 tines.

Please help.

DieOmimi

Hi @Zitinha, warm welcome to Candy Crush Friends Saga.

I'm sorry you won't receive your prizes. Can you tell me what prices you mean? The one from the Mystery Chest or the card reward when you go from one episode to the next?

What device are you using and what's your app version?

Thank you for joining our forum Candy Crush Friends Saga.