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Ads don't give me any extra moves

Amoonmoon
Amoonmoon Posts: 26,360
edited June 2023 in Support

From my second account I get ads sometimes when I don't complete the level

But the weird and funny thing is that it's one bombshell ad 💣

How is that a bomb without movements, not even one movement 🤔!?


Best Answers

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    @Amoonmoon, I may not understand your question, but I know that the number of extra moves and/or boosters varies when I don't complete a level. I am delighted when I can watch 3 ads and earn 2+2+1 extra moves and a color bomb. Other times, I can watch 2 ads to get 2 extra moves with each ad. And, I have also seen the same option as in your screenshot -- watch 1 ad to get 1 color bomb. Most disappointing is when I have no ads to watch to get extra help.

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @MountainMom

    It's frustrating when there are no ads to watch

    Exactly When you see one bomb, that is, there are no advertisements to watch

    What is the use of the bomb without any additional movements?

    No logic and no sense

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    Ah! I see your point @Amoonmoon. I will forward your comment to our manager to get it investigated -- is it a glitch or an unintentional error? I will have your question moved to the Support section for greater visibility.

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @MountainMom

    thank you my friend

    The important thing is that you understand my point of view

    Exactly because you will see an advertisement

    When you enter no moves the level will end

  • DieOmimi
    DieOmimi Posts: 41,686
    Answer ✓

    Hi @Amoonmoon you asked your question in the forum and I didn't see it at first. Next time, please make sure that you use the butt with the question mark if you have a question. Then we will be notified faster. 

    Thank you for your question. My colleague has already passed it on.

    Have a nice day.

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @DieOmimi

    I understand now

    I thought he was in the right place 😁

    Thank you friend

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    @Amoonmoon, Good news! The Studio is working on a fix for the issue you identified. Thank you for bringing it to our attention!

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @MountainMom

    Really very good news 😍😍

    Thank you my friend ♥

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    @Amoonmoon, More good news! It's fixed 😁

    Again, thank you for identifying this issue. We all appreciate it!

Answers

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    @Amoonmoon, I may not understand your question, but I know that the number of extra moves and/or boosters varies when I don't complete a level. I am delighted when I can watch 3 ads and earn 2+2+1 extra moves and a color bomb. Other times, I can watch 2 ads to get 2 extra moves with each ad. And, I have also seen the same option as in your screenshot -- watch 1 ad to get 1 color bomb. Most disappointing is when I have no ads to watch to get extra help.

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @MountainMom

    It's frustrating when there are no ads to watch

    Exactly When you see one bomb, that is, there are no advertisements to watch

    What is the use of the bomb without any additional movements?

    No logic and no sense

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    Ah! I see your point @Amoonmoon. I will forward your comment to our manager to get it investigated -- is it a glitch or an unintentional error? I will have your question moved to the Support section for greater visibility.

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @MountainMom

    thank you my friend

    The important thing is that you understand my point of view

    Exactly because you will see an advertisement

    When you enter no moves the level will end

  • DieOmimi
    DieOmimi Posts: 41,686
    Answer ✓

    Hi @Amoonmoon you asked your question in the forum and I didn't see it at first. Next time, please make sure that you use the butt with the question mark if you have a question. Then we will be notified faster. 

    Thank you for your question. My colleague has already passed it on.

    Have a nice day.

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @DieOmimi

    I understand now

    I thought he was in the right place 😁

    Thank you friend

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    @Amoonmoon, Good news! The Studio is working on a fix for the issue you identified. Thank you for bringing it to our attention!

  • Amoonmoon
    Amoonmoon Posts: 26,360
    Answer ✓

    @MountainMom

    Really very good news 😍😍

    Thank you my friend ♥

  • MountainMom
    MountainMom Posts: 13,670
    Answer ✓

    @Amoonmoon, More good news! It's fixed 😁

    Again, thank you for identifying this issue. We all appreciate it!

Hey! Would you like to give us your opinion?