Game not connecting to internet

mes1

For days my game won’t connect just spinning around I have tried everything

made sure I am on latest version on IOS, and Facebook

deleted cache

rebooted iphone

unistalled candy crush and reinstalled ( big mistake, because it won’t let me log in via fb, king or Apple, so now back at zero) have tried doing all of above several times, contacted king who just send me automated email of things to do and nothing works

have tried via mobile data and wife

i deleted my fb app again cleared cache and tried doing it through fb on safari it just says no internet

any ideas ?

how do I report to king and not just get automated response ?

thanks

DieOmimi

Hi @mes1 warm welcome!

You have asked your question in the forum of Candy Crush Friends Saga and have a problem with Candy Crush Saga. That's a different game. But don't worry, I'll ask a manager to move your question to the correct forum. 

My colleagues will be happy to help you there: @kiara_wael @Sukanta_Biswas @PummyRaj @bearwithme. 

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/415562/game-not-connecting-to-internet

Welcome to the King Community 🥰

Can you show me a screenshot of the problem you are having while connecting the game to the server?

Or do you find any match here with your problem?

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Please let me know.

mes1

its thé there was a connection error please try a bit later on my app

when I deleted both my fb and candy crush apps and cleared cache and connected to fb via safari and tried connecting to candy crush there it said no internet when I definitely have internet

thanks

mes1

This is message

DieOmimi

@Sukanta_Biswas 👆️

Sukanta_Biswas

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/2759293#Comment_2759293

Sorry for the delay 😥 As per your screenshot it is clear that your game app is corrupted and in such case the solution is to reinstall the app.

By reinstalling the game app you will get the solution but you will lose all your saved boosters and unsaved levels.

I hope you understand my point, feel free to let me know if you need any more information.

Thank you.

mes1

I have uninstalled and reinstalled several times and because it won’t let me login I can’t retrieve my high score and it’s set to 0 , so it looks like it might well be goodbye candy crush it took me years to get to the saved level I was on, I’m not going to start from scratch again

thanks