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game will not play
Answers
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Hello @Lag4uonly and Welcome to our Friendtastic community!
Some players encounter issues that may be related to their device instead of the game. So, as a first step we recommend you try our standard troubleshooting measures:
- Check the amount of free memory on your device. You need at least 2 GB.
- Check if there are updates to your CCFS app. If so, then run them. I have my game set to automatically update and am currently running version 3.8.2.
- Clear the cache (don't clear data!) on your device. We warn against clearing your data because that is where your boosters are stored.
- Force close all apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device and launching your game.
- If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?
We don't recommend uninstalling and reinstalling the game because your boosters are stored on your device and will be lost if you delete the game. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.
If the problem is not associated with your device and is instead associated with your King account, then we ask you to share with us your User ID and specific details regarding your device.
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@Lag4uonly, I replayed level 215 with Jelly Queen as my Friend and had no problem. Do you play on Facebook? This platform is not as reliable as the King platform.
Is the "Play" button in your game working? This is a known problem for a few other players. The Studio is working on that problem.
Have you tried the troubleshooting steps I sent you earlier?
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Hello again @Lag4uonly, Please understand that we can only offer advice in this Community -- we do not have access to your game account. Please reply to this message with your User ID, what platform you play on, and specific details regarding your device. Then, we could forward your information to our Community Manager. Please also provide a screenshot showing where your game is not working and a more detailed explanation about what is not working.
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