Lost sticker fragments during game crash

Question

Hi, guys.

I cleared the 7th event stage of Christmas - Odus.

But the game crashed at the result screen, I only open the first gift box , get 350 fragments of Odus.

However, when logged in to the game,I  cannot re-claim the last 100 fragments from the gift box , the gift box disappeared.

My player ID : 9974521058

DieOmimi · Answer

Congratulations @ooame. I'm glad to hear that everything is fine now.

Please also take part in our competitions to win gold bars, HERE.

MountainMom · Answer

@ooame, I am very happy to hear your good news!  Please enjoy the remaining days of the Holiday Calendar and join us for our other activities.

While you are here, I encourage you to explore all sections of our Candy Crush Friends Saga forum. You can click on the 🔥Hot right Now!🌶 hyperlink at the top of this page for a list of our milestone and score club badges. Check out our Contests (green button near top of page) for opportunities to win gold bars and boosters for your game and unique badges for your community profile.  And let me know if you want to be added to our tag list to receive notifications about new events.

ooame · Answer

@MountainMom problem solved.

I get the next Normal Gift Box , and the event box re-appeared!

Now I got Christmas Odus!