Mí juego no carga

Question

Tengo 2 días que mi juego no carga bien siempre se queda cargando y no sé porque tengo buena señal de wifi y de datos y no me carga

MountainMom · Answer

Hello @galo1A and Welcome to our friendly community

Some players encounter issues that may be related to their device instead of the game.  So, please try some standard troubleshooting measures:

* Ensure your Internet connection is stable (it seems you have done this).
* Close any other running apps and restart the game to see if it loads properly 
* Update both your game and device to the latest versions for optimal performance.  I have my games set to automatically update and am currently running CCFS version 3.13.0
* Check the amount of free memory on your device. You need at least 2 GB.
* Clear the cache (don't clear data!) on your device. We warn against clearing your data because that is where your boosters are stored.
* Close all other running apps and then turn off your device. Keep it off for at least 10 seconds (some recommend a full minute) before restarting your device.
* Before you open the game, go to Settings (the gear) and Help (the question mark). When the help page opens, a connection to the server is established and you can close the help page again.

If these steps don't solve the problem, do you have the option to login on a different device to see if you have the same problem?

Errors can also be fixed by reinstalling the app. But I advise against it if you have a lot of boosters. Boosters and running events are deleted during a new installation. In contrast, your gold bars and progress are stored at King, so it is important to save your progress there.