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No events
Answers
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On Friday I contacted supportThe first email is the basic steps of the game, updated app and free memory on the deviceI replied to the email with the problem and they sent me a second one.They sent me to the help center or the communityShould I send another one or are the emails just automatic?
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Still nothing. Sounds like they are not going to do anything about it
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Why is it every time the bubble gum Event starts, after a few days it's completely gone. It's really irritating!
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Hi @Ouch54 there was a faulty update of our game. As a result, all events have disappeared and no new events are displayed. When I noticed this with my game, I was told that the game support had not received any complaints and the investigation would be postponed until next week. Please make a complaint from within your game.
Go to Settings (gear), then the question mark, then select "Events" and scroll down to the "Contact" button. A new window will then open, which is already filled in with your data. Please enter in the comment box that you had a faulty update and therefore all events have disappeared.
Thank you very much for your cooperation.3 -
Hello there! I did exactly that. I contacted customer support told them pretty much word for word what you said and their response was utterly maddening. Of course it's not their fault and was also told that none of the events are designed to be permanent and to hang in there because new events are always on the way. Are you kidding me? This is what they always say. Instead of taking accountability they instead brush it off and it's someone else's fault. This is the 3rd time this year that the bubblegum troll event got messed up and now it's taken all the other events with it. Just wow.
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Hi @susanschriver59801 I'm sorry that you had this experience with technical support.
Unfortunately, we here in the community can't do anything because it's a faulty update.
Please be patient, I'll talk to our Community Manager first thing Monday morning.3 -
Thank you. I really do appreciate that, and you, and I will try harder to be patient. Technical support has become very frustrating.
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@nightkamots , my experience is that I only got a ticket number after I replied to the first robo-reply, indicating that the Community was not able to solve the problem.
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so disappoin
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