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Ad freezing
slaughtercasa
Posts: 37
Level 3
in Support
no option offered to exit out of the ad? Reward not granted? No problems with other ads…just this one.
1
Answers
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Hi @slaughtercasa warm welcome to our community at Candy Crush Friends Saga.
I'm sorry that your game doesn't give rewards for a certain advertisement. Please report it to the game's support. We here in the community are not informed about what ads are currently running. In my game, I haven't had the advertising you mentioned yet.
Please proceed as follows:- Use the "Settings" button (the gear)
- Then tap on the question mark
- then "Privacy and Conditions"
- the first indent is "How can I report an ad in my game". Tap on it.
- You'll see steps on how to report a specific ad.
- scroll down to the bottom and use the button "Contact".
- Report the erroneous advertising via this method so that the studio can quickly remedy the situation.
Thank you for your cooperation. Much appreciated.
You can also use this link, but you have to enter your data yourself (many things are already preset from the game): Contact Us
Have a Friendtastic day. 🔍️
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Hello @slaughtercasa and Welcome to our Friendtastic community! I have experienced the same issue with this ad, as well as some other ads. I found that I could tap on my browser "Back" button and be returned to the game, with credit for watching the ad. I hope this works for you, too.
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