⛔️ Boosters have disappeared after last app update - (Fixed)!

Princess_Jessica

I only play on a phone so I should be ok 😊

JONH10

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3217930#Comment_3217930

Hi there again, @DieOmimi!
Just to confirm, I've already given my feedback on my GMAIL to the "Contact" I registered about the problem caused by the Update! 👍️💬

DieOmimi

Thanks @JONH10. Have you received a ticket number? If so, it would be helpful to announce them.

JONH10

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/3218004#Comment_3218004

You're welcome!
Would this be the ticket number: 14915491??

jeanps

Hi @DieOmimi

Haven’t lost my boosters yet, but the holiday calendar disappeared yesterday and hasn’t appeared again. Dach remains…..any ideas how to get it back would be appreciated

DieOmimi

Hi @JONH10 the ticket number is usually in the email. Only you can know, I can't see it because it's just private between support and you. If it is a ticket number, our CM can pass it on to the studio and will be verified there. It is definitely helpful and I will share it with our CM.

DieOmimi

Hi @jeanps I have to ask our community manager about this. I can't tell you why the holiday calendar disappeared from your game.

EnergizerBunny

Thank you @DieOmimi

For informing us about the update. I use both devices phone and laptop. I just turned off auto update on phone and haven't used my laptop in several days. Will continue to check for any information you have for us. I hope it is a temporary glitch for those that have lost their boosters and goldbars.

DieOmimi

Hi @EnergizerBunny I don't know yet if it's definitely due to the update. The investigation is still ongoing. But I will let all our players know what the current status is.

EnergizerBunny

Thank you @DieOmimi 😊