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Receiving "no internet" message when trying to redeem gift
gloriasue99
Posts: 8
Level 2
I have a gift icon on the map page indicating 2 gifts. When I click it, it tells me that I have no internet connection -yet I am able to access other online pages, such as this one. This is happening on both my Samsung galaxy tab e and my iPhone 7.
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Answers
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Welcome to Sweet King Community! 👑
Please do the following:-
Log out from the game entirely and close the app.
Clear your phone cache/storage space. DO NOT clear game data.
Restart your device. If you shutdown, please wait for at least 10 second before turning on your device.
I hope this helps! 😊
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
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I followed your instructions on both devices with the same result. It logs me in to my profile fine. It plays fine and gave me daily reward fine. It simply thinks there is no internet when I try to claim the gifts. I get the same page shown in original question.
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Thank you for your answering! 😊
So how about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug as this feature is still tested. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
If it's not worked, you can click on "Contact Us" on bottom of the page then ask a question and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
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I was able to get things to work on my iPhone. The Samsung tablet seems to have logged in through Facebook and will not let me log out. Pleasehelp!
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Hi and welcome to the king community.
When you are trying to log out from facebook. Are you getting some kind of message. Can you please share that with us. Can you also please look for updates for both your game apllication and facebook application in the app store.
Best of luck.😀
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Hello @gloriasue99 and a very warm welcome to our friendly King Community! I am glad that the problem has been resolved for your iPhone, but sorry you are still having problems with your Samsung tablet. When you try to log out of Facebook on the tablet - does it say you have no internet connection? The game will not log you out if it doesn't think there is an internet connection.
You might try and reset your router and see if you can log out of your tablet after it resets. You can also turn off the internet on your tablet, wait 5-10 seconds and then turn it back on and reconnect to your internet. These games can be sensitive to a strong and steady internet signal and even a temporary drop or interruption in the internet signal can cause your game to think you are no longer connected to the internet.
I wish you good luck and hope you get this issue resoled on your tablet too.
Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!
Here is a guide to help you as you explore the various areas in the community!
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