The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🔥 Hot right Now 🌶
🏆 Claim your level milestone badges:
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000
👯♀️Find your Team HERE!
1000 // 2000 // 3000 // 4000 // 5000 // 6000 // 7000
👯♀️Find your Team HERE!
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
Lost all my characters on candy crush friends
Hoping someone can help me, i recently joined facebook and saved my progress on facebook but have noticed i have lost most of my scrapbook characters that i have collected. I am up to level 1192 and now can not go any further because i dont have those characters to play that level. How do i get them back?
Best Answers
-
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
If you play on mobile, then please email Player Support directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Candy Friends - Contact us and send them an email.
-
Hello again @Debs27 Good Morning 🤗
All set! Our Friends game Community Manager has solved the issue for you 👍️
You now have all the characters you have collected till now back in your game!
Enjoy your game again and have a great rest of the day and wonderful week!
Please take it easy & stay safe!
Answers
-
We warmly welcome you to the Friendly King Community's Candy Crush Soda Saga forum.
If you play on mobile, then please email Player Support directly from the game.
Go to the game's Start Menu, then Settings - Help Center - Candy Friends - Contact us and send them an email.
-
Hello @Debs27 Hearty Welcome to our friendly King Community 🤗
I am sorry to hear about the issue in your game!!
What device are you using to play the game?
Is it ONLY the characters that are missing from your game? Is your level progress fine?
Can you please show me a screenshot of your Scrapbook?
Please reply by typing in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Talk to you soon! Have a great rest of the day!
-
Hello again @Debs27 🤗
I just read your other post from this morning. In that, you wrote that you have deleted and reinstalled your game!!
Did you reinstall your game because your characters were lost OR they are gone after reinstalling? Can you please clarify?
I am sorry for lots of questions! But, the more questions I ask and take more information from you, the better assistance I can give you 🙂
-
Hello again @Debs27 Good Morning 🤗
All set! Our Friends game Community Manager has solved the issue for you 👍️
You now have all the characters you have collected till now back in your game!
Enjoy your game again and have a great rest of the day and wonderful week!
Please take it easy & stay safe!
-
I seem to be having the same issue after moving to a new tablet. I'm still able to access level 1112 that I was up to , but now I no longer have the characters to play that level . My player ID is 11061272194 . Hopefully I can get the characters back in my scrapbook and keep playing.
Thanks for any help
