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Issues with the Pot of Gold event

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Answers

  • [Deleted User]
    [Deleted User] Posts: 11,816

    Thanks @almerindo!

    I heard back from our CM who was asked by the Studio to collect some info from players who had issues with the Pot of Gold event so they can investigate it more thoroughly. Could you please comment below with your Game ID so I can pass that on to them?

  • nixbarchetta
    nixbarchetta Posts: 6

    Level 2

    Thanks @Miss_Dani , my ID is 1146234283 and I’m using iPad Air 3 iOS 14.4.1. The second part of the game has never appeared.

  • whatifiwasntlauren
    whatifiwasntlauren Posts: 26

    Level 3

    @Miss_Dani my player ID: 1297525656

    Im using LG stylo 4 android version 8.1.0

    And I never had a problem with the first part, the second part just never showed up

  • Nammygirl68
    Nammygirl68 Posts: 24

    Level 3
    edited March 2021

    @Miss_Dani player ID:9495373149

    I play on an RCA VikingPro tablet Android 6.0

    Part 1 worked,part 2 never showed.

  • ravii85
    ravii85 Posts: 68

    Level 3

    ravii_verma@yahoo.co.in.

    Is my login facebook id


    My login id

    ravii85

    I m using android phone

  • owlwise1313
    owlwise1313 Posts: 0

    Newbie

    I won 50 gold bars as part of the rainbow chase. I was unable to collect yesterday as I was unable to get online. It told me today I won them and when I clicked collect - nothing happened.

    B4EAE495-307D-49E2-8143-6512088CBFB9.png
    44D04EFE-C792-4948-A3BE-384276B95AEC.png


  • Freddy_
    Freddy_ Posts: 68,477

    @owlwise1313 Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue.

    For any missing rewards

    Please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

    or alternatively you can use the contact us below but you need you game ID for this

    https://soporto.king.com/contact


    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it


    Hope this helps

  • [Deleted User]
    [Deleted User] Posts: 11,816

    廾ⅰ @owlwise1313, welcome to the Community!


    Could you please let us know your Game ID & the device and platform you are using to play the game? 🙏 I will be passing on this info to our CM who is helping the Studio investigate issues that players have experienced during the event.

  • nguyenanhduy1591999
    nguyenanhduy1591999 Posts: 2,121

    Check email, update game and delete the cache.

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello everybody!

    Thanks a lot for the information you've provided and, most of all, thanks a lot for your patience!

    The Studio is still investigating what went wrong and why some of you didn't receive the second part of the Pot of Gold event. For now, they haven't found the reason, so we can only apologize and hope that it works better the next time around. 🙏

    In case you played both parts of the event, and didn't receive the reward at the end, please contact our Player Support team so we can check where the Gold Bars got stuck. 😊

    I hope you can accept our apologies for the inconveniences.

Hey! Would you like to give us your opinion?

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