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Why i was banned my acount :(

samuelyepessamuelyepes Posts: 6 Level 2

Hello i was banned. eh why i was banned?


  • samuelyepessamuelyepes Posts: 6 Level 2

    my account was samuyepes2222 this account was banned :(

  • Hey! Would you like to give us your opinion?

  • ElenaVoronaElenaVorona Posts: 589 Level 3


    Have you been banned from the game or forum?

  • samuelyepessamuelyepes Posts: 6 Level 2
  • candycrushinitcandycrushinit Posts: 12,375 Level 5

    Hello @samuelyepes and warm welcome to our sweet community!

    Hmm...maybe you should ask @Lola_Pop, the community manager for the CCFS forum. I think she might know why your account was banned. This has been going on with some of our friends here in the community, and I don't think they deserve this kind of treat.

    Have a great day and stay safe!

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  • Lola_PopLola_Pop Posts: 7,502 Community Manager

    Hello @samuelyepes !

    I did not ban you personally, but let's investigate this further:

    - How old are you? The Community is for members over 13, so if you're younger than that, you must be banned

    - Did you have toxic behavior, bully anyone?Misuse multiple accounts? In this case, you should have received a warning first, and in case you didn't stop that behavior, you could have been banned

    - Did you spam the forum, trying to promote anything illegal or selling anything? That could have also been the cause.

    - Can you think or anything you could have done, that goes against our House Rules?

    If it's a mistake, I'll be more than happy to "unban" your account 🤗

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