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Olivias Enclave
keyserskelter
Posts: 11
Level 2
in Support
Hi there;
I’ve completed all 10 levels and collected 30 stars, but after collecting the last star, the challenge has disappeared and sheriffs costume doesn’t appear in my album 😭please help me, how can get it?
1
Best Answer
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@keyserskelter Hello and welcome to our sweet and helpful community.
Can you please go back to your game and check it out? I was in a similar situation to you.
It is important that both your device and the app are up to date.
You'll also need a stable internet connection and at least 2 GB of free space.
For me, the standard troubleshooting helped. Please try this:
- Close your game
- Turn off your device completely and wait at least 10 seconds
- Restart your device
- Open the app again and check the events that are displayed.
For me it was the case that I had Olivia's costume in my scrapbook and should now collect 4 cookie levels for further rewards.
I hope it helps you too.
Please contact us if the problem persists.
0
Answers
-
@keyserskelter Hello and welcome to our sweet and helpful community.
Can you please go back to your game and check it out? I was in a similar situation to you.
It is important that both your device and the app are up to date.
You'll also need a stable internet connection and at least 2 GB of free space.
For me, the standard troubleshooting helped. Please try this:
- Close your game
- Turn off your device completely and wait at least 10 seconds
- Restart your device
- Open the app again and check the events that are displayed.
For me it was the case that I had Olivia's costume in my scrapbook and should now collect 4 cookie levels for further rewards.
I hope it helps you too.
Please contact us if the problem persists.
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Yeah, i tried more and more times with the login/logout and finally got the character. Thanx buddy 👍
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@keyserskelter I'm really glad to hear that you now have Olivia in your scrapbook.
If you feel like it, take part in our competitions. Have a look here: Win Prizes — King Community
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I had a similar thing. After finishing Star Chaser, I only had 400/450. But after turning the phone off at night as I always do, it was there in the morning.
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Hello @keyserskelter and @Grumpy_Old_Man . Do you like the new costume?😜
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