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iPhone 13

ravekitty
ravekitty Posts: 5

Level 2
edited September 2021 in Support

I just upgraded my phone and now when I play on the 6.1 inch display I cannot see my moves at the top? it’s under the black bar.


Is there a fix?!

Best Answer

  • Lola_Pop
    Lola_Pop Posts: 12,038
    edited November 2021 Answer ✓

    Hello everybody!

    The Friends team is aware of the need to adapt the graphics to iPhone13, and they're working on it.

    @LisaC1973, we hope that this will be fixed soon- please stay tuned, we'll update you as soon as we know more 😊

    Thanks for your patience guys 🙏

«134

Answers

  • goestoeleven
    goestoeleven Posts: 35

    Level 3

    Got my new phone yesterday. The notch is shaped a little differently than on the 11 or 12.

    Can you support the new screen format?

    thanks in advance!

  • DieOmimi
    DieOmimi Posts: 41,697

    Hi @goestoeleven Welcome to the King Community at Candy Crush Friends Saga. 

    I'm sorry you have a problem with the graphics on your new iPhone pro Max 13. 

    Can you maybe provide me with a screenshot so I can see where exactly the problem is? 

    If we ask the studio, we would like to be able to explain exactly what should be changed in the design of the game.

    Thank you very much. 

  • DieOmimi
    DieOmimi Posts: 41,697

    Hi @ravekitty Welcome to the King Community. You are here at Candy Crush Friends.

    Please come to the support area and show me a screenshot of your problem. There seem to be several players. Please post your screenshot here so we can ask the studio about the graphical error. Thank you very much.

    Move counter is cut off on iPhone pro Max 13 — King Community

  • goestoeleven
    goestoeleven Posts: 35

    Level 3

    Unfortunately if I take a screenshot it looks normal. The effect can be simply described as placing your thumb over the top half of the counter.

    the developers need to be able to detect the screen format of the new iPhone 13 series and design around the new notch, which is taller and narrower than the iPhone 12 series.


    thanks

  • ravekitty
    ravekitty Posts: 5

    Level 2
    73E53A07-27FC-4B0D-A816-5DD674A3983D.png


    Here is a screenshot of the sizing issue I am currently having with my new iPhone 13 (6.1 inch display).

  • DieOmimi
    DieOmimi Posts: 41,697

    Thanks @goestoeleven and @ravekitty.

    The studio will be back in the office on Monday. I will ask our CM to ask about your problem.

    Please be patient.

    Thank you very much.

  • ravekitty
    ravekitty Posts: 5

    Level 2

    @DieOmimi Thank you. The screenshot makes it look as if I can see my moves, but the top black bar covers it. Thanks for the help!!

  • DieOmimi
    DieOmimi Posts: 41,697

    Yes @ravekitty. @goestoeleven has the same problem and explained it a post about you. I will pass it on in exactly the same way and refer to this thread. Since you have specified the device on which it happens, it is a great help to the studio in its research. 

    I will let you know as soon as I hear something. 

  • Lioness18
    Lioness18 Posts: 1

    Level 1

    I am having the same problem

  • DieOmimi
    DieOmimi Posts: 41,697

    @Lioness18 A warm welcome to our sweet community. Can you please contact us HERE so that you will be informed about the current status. If you manage to take a screenshot of the problem, I would be very grateful. 

    Thank you very much. 

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