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Overcharged on purchase
Leanne2454
Posts: 3
Level 1
in Support
My name is Leanne and I have been overcharged on all my purchases by way more than advertised. This is theft and I want it returned please.
0
Answers
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Hi @Leanne2454 Welcome to our community at Candy Crush Friends Saga.
I'm sorry you didn't get the expected payment/consideration on your purchases. Purchases and purchase receipts contain personal and sometimes sensitive data. They are subject to data protection and may not be published here in the community. Therefore, please contact your provider.
I'll give you two links where our community team hasn't received notes on purchases/charges/merchandise and has put together other issues. Please follow the green font.
Thank you for asking for support. I hope it can be settled for you.
Here are the links:
https://community.king.com/en/blog/discussion/269456/problems-with-your-purchase#latest
https://community.king.com/en/home/kb/categories/53-purchases-and-gold-bars
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Hi @Leanne2454 did you follow the links or didn't you see them?
Your request has been reported again. As in my first answer, I have to tell you that we can show you the way for a refund (see links, green font) but cannot make a refund in the community.
What exactly do you expect?
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I would like a copy of my purchases from candy crush over the last 4 weeks please.
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would like a copy of my purchases from candy crush over the last 4 weeks please.
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@Leanne2454 we don't have any proof of purchase here in the community. They are only stored in your store. Depending on whether you're playing on Win 10, Android, iOS, or Kindle Fire, there are different ways to get to your purchase receipts.
In the first link I gave you, you can read everything and go to the appropriate links depending on the platform. The links are always displayed in green font.
I'll take you a screenshot as an example for iOS:
So you can click on "this link" or on "here" for more information.
Here is the link to the community team's contribution to purchases: problems-with-your-purchase
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