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Hello everyone!
How is it possible that I didn’t receive enough points for new costumes, though I completed the first two weeks successfully? I did not missed one day… Something definitely went wrong here.
Unfortunately I never got an answer😭
Hello @HugoLucca, I have shared your User ID with our Community Manager, but have not yet gotten a response. This issue may not be addressed until after the holidays due to staff vacations. You are not forgotten. Please be sure to collect all the hidden packages in the final week of the Advent Calendar event to see if you get the new Red Rabbit costume.
See above😀
@MountainMom: above I mentioned my ID😀
Thank you for your answer! I do not think this is the problem. I will give you my User ID: 4377509966. Thank you in advance!
Hello @HugoLucca and welcome to our Friendtastic Community.
In each of the weekly events, there are several levels that include a hidden package -- each of the hidden packages must be won to get enough points to earn the badge. Most of the time, the level cannot be won without capturing the hidden package, but that is not always the case. As you can see from the images below, each time I captured one of the hidden packages, I earned points toward the goal of 450 points to get the Rachel blueberry elf costume.
After collecting the 4th hidden package, the new costume was unlocked.
Are you sure you collected all of the hidden packages for each of the costumes? If so, please send me your User ID and I will ask our Community Manager to have your account investigated.
In the meantime, have you tried our standard troubleshooting steps?
- Check the amount of free memory on your device. You need at least 2 GB.
- Check if there are updates to your app and run them
- Clear the cache (don't clear data!) when using a mobile device
- Then turn off your device completely to keep it off for at least 10 seconds before restarting.
If you can, try logging in on another device and see if your costumes appear in your scrapbook.
Though I cannot show to you that I completed every day of the week. I think that the ‘technical team’ can check this out and hopefully confirm.
Hi @HugoLucca!
I won all costumes until now! This looks strange to me! 🤨
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This discussion was created from comments split from: Improved functionality for SENDING and RECEIVING lives in CCFS.
This level doesn't spawn green candies, yet Rachel is in the list. This is not the dead Chinese version where a character can adapt to a different color.
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
I don't load characters! He writes that there is no internet connection. Although there is the Internet. Please help restore the game.
Ciao, I cannot see anymore Dachs Delivery and Gum Levels: can you please fix it?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of November 25, the latest level available is 9040. Enjoy the new content and have a sugar-crushing day! 🍭
