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@AuntyTee that should actually work with this device. The iPhone 11 Pro is still supported by the Candy Crush Friends Saga app.
Can you please try using our standard fixes:
- Check for updates (your device's operating system and then the Candy Crush Friends Saga app in the Apple Store).
- Check your device's memory. Please make sure that there is at least 2 GB of free space on your device.
- Force close all open apps and turn off their device for about a minute.
After restarting your device, please check if your internet connection is strong and stable. If necessary, switch between Wi-Fi and mobile data.
Please let me know if these steps have led to success. Thank you very much.