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Issue changing game avatar (RESOLVED)

nidepengyou
nidepengyou Posts: 2

Level 1

edited November 2018 in Support
I first discovered this issue last night on my phone, so I later tried on my laptop today and it still didn't work. Every time I try to upload and change my avatar (first time changing it), it quickly loads to about 80%, but then displays this message:

Please help me for I was cursed with a very ugly starter avatar.

Best Answer

  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hi guys, Yes, I got confirmation it should be fixed! Please let me know if you're still having issues though! Thanks and have a sweet Monday everyone!

Answers

  • JustPlaying
    JustPlaying Posts: 4,196
    Hi @nidepengyou same thing happens to me. Let us look into and will get back to you
  • amanda_tief
    amanda_tief Posts: 1

    Level 1

    Same thing is happening to me. Would love to know when this issue can be fixed 
  • amanda_tief
    amanda_tief Posts: 1

    Level 1

    I have been trying for two days, and my avatar loads to 80% and says “Something went wrong while sending your picture, please try again.” I’ve been trying repeatedly but no luck. 
  • Freddy80
    Freddy80 Posts: 1

    Level 1

    edited November 2018
    J'ai le même problème sur l'application Android 8.0
  • QueenMia
    QueenMia Posts: 12,979
    Hello guys, thanks for letting us know and warm welcome to the Community to all of you :D

    We are looking into it! I'll keep you posted as soon as I have an update. 

    @Freddy80 - Is your username related to Freddy Mercury? If so, great one, he's my idol :heart: Hehe! Please, could you write in English as this is the only language we are using in the Community? Thank you :)

    Have a sweeeeet weekend everyone!
  • nidepengyou
    nidepengyou Posts: 2

    Level 1

    Hey guys I'm not sure about for you but I retried doing this on my laptop (it failed on my laptop before) and it worked! I think it might be fixed.
  • JustPlaying
    JustPlaying Posts: 4,196
    @nidepengyou yep mine working too, thanks for the update!
  • QueenMia
    QueenMia Posts: 12,979
    Answer ✓
    Hi guys, Yes, I got confirmation it should be fixed! Please let me know if you're still having issues though! Thanks and have a sweet Monday everyone!
  • Alansmart
    Alansmart Posts: 1,302
    Update of new avatar choices also.. my pic uploaded and is used in game for a while now
  • Veeresh
    Veeresh Posts: 465
    I didn't have any problem when I changed my avatar. .......

Hey! Would you like to give us your opinion?