Hi @TinaMarsh, you are now in the right community. There have been some problems previously playing on Chrome from version 68 and higher. I don't know if this is the same thing that was previously reported but some players went back to an older version of Chrome. A player wrote this quite a while ago: "You need to go into the Chrome/Settings/Advanced/Cookies area and look for cookies that include "candycrushsaga". Just delete them. Restart Chrome." If you want to go back to an earlier version, once you are in the settings/Advanced/scroll all the way to "Restore settings to their original defaults".Other than that, I would suggest you try playing on a different browser - Firefox, Opera or Edge. I use Firefox for all my games.
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