Candy Crush Friends Saga

Discussions
Latest news about Candy Crush Friends Saga
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!
Off-topic

"No internet connection found" When try to login

When I login on my phone (or computer for that matter), I enter my email and it asks for my password. I enter my password and a red bar pops up saying "no internet connection found". I defintiely have the internet on both my phone and computer. I've restarted devices. I've uninstalled the app 10x on my phone and reinstalled and still the same issue. I reset my password, still the same issue. If I type in the wrong password, it says "incorrect password", but if I enter the correct password it says "no internet connection found". Any ideas?

Accepted answers

All comments

firebombmarkus

Ok guys, thanks for reply @kvanc @jill3578 You might not get an answer due to holidays, just be a little patient. Happy holidays 🎄🎁❄️🎅

jill3578

I am having the same issue for days now. Cannot collect rewards either!

kvanc

@firebombmarkus. - I asked QueenMia for assistance but haven’t received a reply. I just posted under Support asking for help. Will keep you updated.

firebombmarkus

Great! Just keep me informed if you solved it. Have a delicious day 🍭 @kvanc

kvanc

Thank you firebombmarkus. I am having difficulty logging in via Facebook too. I did message QueenMia as I had won a contest but can’t access the prize due to all the issues I’m having. I’m hopeful that together we’ll get this figured out.

firebombmarkus

Hi @kvanc and welcome to the Community 😊 Yes, it's still a new game and King is working on sending/receiving lives issue. I play with King account and I got few lives and sent a few too, but I noticed that people are having issues with Facebook. When it comes to another issue I will tag our Community Manager @QueenMia and we will see if she can help you with this.

kvanc

I’m having the EXACT same issues. I have all updates for CCFriends (version 1.4.10), and iOS (12.1.1). When trying to access King account it hangs (keeps spinning). You can’t even cancel it - it freezes everything. I have to force close every time. I should also mention that within the last couple weeks I’m also now experiencing difficulties sending and receiving lives. I checked on the king community and see that several other players are also having this issue. I know King is working on that problem at this time, but I still don’t know how to fix the other issues I’m experiencing. I’d be grateful for any help. Thanks!!

kvanc

firebombmarkus said:

Hi @PearlBB22 Welcome to the Community 😊

Have you checked to make sure that your router is working properly? It should be if you can play one of the games. Where are you playing the game - mobile or computer? If it's computer, is it with a browser or Windows 10? I'll give you some troubleshooting below to try.

Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest
Android
https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Friends Saga.

Have a great day!

firebombmarkus

Hi @PearlBB22 Welcome to the Community 😊

Have you checked to make sure that your router is working properly? It should be if you can play one of the games. Where are you playing the game - mobile or computer? If it's computer, is it with a browser or Windows 10? I'll give you some troubleshooting below to try.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Friends Saga.

Have a great day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

firebombmarkus

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest

Android

https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Friends Saga.

Have a great day!

kvanc

firebombmarkus said:

Hi @PearlBB22 Welcome to the Community 😊

Have you checked to make sure that your router is working properly? It should be if you can play one of the games. Where are you playing the game - mobile or computer? If it's computer, is it with a browser or Windows 10? I'll give you some troubleshooting below to try.

Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/candy-crush-saga/discussion/246206/ios-devices-action-is-required-on-your-device-regarding-our-games#latest
Android
https://community.king.com/en/candy-crush-saga/discussion/246203/is-your-game-crashing-on-an-android-device#latest

Please let me know if any of this troubleshooting worked for you. Also make sure that you have the latest version of Candy Friends Saga.

Have a great day!

Great! Just keep me informed if you solved it. Have a delicious day 🍭 @kvanc

kvanc

@firebombmarkus. - I asked QueenMia for assistance but haven’t received a reply. I just posted under Support asking for help. Will keep you updated.

jill3578

I am having the same issue for days now. Cannot collect rewards either!

firebombmarkus

Ok guys, thanks for reply @kvanc @jill3578 You might not get an answer due to holidays, just be a little patient. Happy holidays 🎄🎁❄️🎅

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Disappearing Events: Under Investigation 🔍
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of February 17, the latest level available is 9280. Enjoy the new content and have a sugar-crushing day! 🍭