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Hi @jill3578 and welcome to our Community 😊 Please tell me, are you talking about Friends Saga game? Are you connected to a Facebook or a King account?

@jill3578 I have to inform you that this section is only for Friends Saga. You can post about Crush Saga here since there are players who play that game https://community.king.com/en/candy-crush-saga

I will ask you to read this article because most of the issues can be solved there https://community.king.com/en/candy-crush-friends-saga/discussion/177763/all-you-need-to-know-to-fix-bugs-and-answer-your-questions-read-before-posting#latest

Please keep me informed and thank you for posting.