Why did I lose my progress when I accepted your new updated terms,?

Jodi58 · May 2023

Lost my progress when I accepted your updated terms. I'd like my levels back please and thank you

DieOmimi · May 2023

Hi @Jodi58 warm welcome to our community at Candy Crush Friends Saga.

Can you please tell me how you were previously logged into the game and saved your progress? Did you use a King account or were you logged in with a Facebook account?

Usually it only happens that you have to accept the updated terms when you unsubscribed from the game or installed the game on a new device. What was it like for you?

Thanks for playing Candy Crush Friends Saga.

MOEGO1 · April 8

I have the same issue but I have another FB account that I don’t use and it hooked me up with that account. I want my progress back and my levels.

MountainMom · April 9

@MOEGO1, have you tried any of the solutions found in our Help Center HERE?

Why did I lose my progress when I accepted your new updated terms,?

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