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With the latest game update, the events disappeared, does the studio know about this
why did I lose my bubble game challenge
My Bubblegum Troll event is now gone. I've restarted the game several times, but I can't see it or my team. What can I change to get it back?
Hi @Andres-2 I'm sorry that this happened to you too. I have the same issue and have reported it. Regardless of the response I receive (I don't have an answer yet), please contact support directly from within the game (installations, question marks/customer support, events section). Thank you very much.
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Hello @nightkamots Welcome to King Community. Please wait for a while to get a response from one of CCFS team members to assist you about this matter. Appreciated your patience. Thanks
Hello @berrybest1 Welcome to King Community. Please wait for a while to get a response from one of CCFS team members to assist you about this matter. Appreciated your patience. Thanks
Mine did as well. Went to play this morning and everything is gone. I have restarted and reloaded multiple times and it's not coming back up. It's my favorite event and I always plank in money to keep playing. So frustrating. Almost every time this event happen, something malfunctions. These past few times my team was still there but I couldn't see the bubblegum levels on the board. They would randomly pop up. This time though, my team is gone and the layout is clear of bubblegum.
Hi @nightkamots warm welcome to our community at Candy Crush Friends Saga. 🔍️
There was a faulty update of our game. As a result, all events have disappeared and no new events are displayed. When I noticed this with my game, I was told that the game support had not received any complaints and the investigation would be postponed until next week. Please make a complaint from within your game.
Go to Settings (gear), then the question mark, then select "Events" and scroll down to the "Contact" button. A new window will then open, which is already filled in with your data. Please enter in the comment box that you had a faulty update and therefore all events have disappeared. You will first receive an automatic email with a ticket number. Please let us know this ticket number. Thank you very much for your cooperation.
Hi @berrybest1 @rodeoblondy82 warm welcome to our community at Candy Crush Friends Saga. 🔍️
I have not gotten a ticket number yet
Hi @nightkamots thanks for the info. If a real employee contacts you and gives you a ticket number, it would be good if you share it.
On Friday I contacted supportThe first email is the basic steps of the game, updated app and free memory on the deviceI replied to the email with the problem and they sent me a second one.They sent me to the help center or the communityShould I send another one or are the emails just automatic?
Still nothing. Sounds like they are not going to do anything about it
Why is it every time the bubble gum Event starts, after a few days it's completely gone. It's really irritating!
Hi @Ouch54 there was a faulty update of our game. As a result, all events have disappeared and no new events are displayed. When I noticed this with my game, I was told that the game support had not received any complaints and the investigation would be postponed until next week. Please make a complaint from within your game.
Go to Settings (gear), then the question mark, then select "Events" and scroll down to the "Contact" button. A new window will then open, which is already filled in with your data. Please enter in the comment box that you had a faulty update and therefore all events have disappeared. Thank you very much for your cooperation.
Hi @Andres-2 the same thing happened to me. I haven't even received a ticket number. I don't think it makes sense to send another email to support.
We'll have to wait until our Community Manager is back on Monday. I'm sorry I can't give you a better answer.
Hello there! I did exactly that. I contacted customer support told them pretty much word for word what you said and their response was utterly maddening. Of course it's not their fault and was also told that none of the events are designed to be permanent and to hang in there because new events are always on the way. Are you kidding me? This is what they always say. Instead of taking accountability they instead brush it off and it's someone else's fault. This is the 3rd time this year that the bubblegum troll event got messed up and now it's taken all the other events with it. Just wow.
Hi @susanschriver59801 I'm sorry that you had this experience with technical support. Unfortunately, we here in the community can't do anything because it's a faulty update. Please be patient, I'll talk to our Community Manager first thing Monday morning.
Thank you. I really do appreciate that, and you, and I will try harder to be patient. Technical support has become very frustrating.
@nightkamots , my experience is that I only got a ticket number after I replied to the first robo-reply, indicating that the Community was not able to solve the problem.
so disappoin
احتج قلوب یاحلوین ممکن حده یعطینی قلبو 😁♥16015531485
I had a calendar event at the beginning of the month, then it randomly disappeared 3ish days into it. Still don’t have one, it’s December 23. Also, whenever I am on a winning streak I don’t get the rewards of doing so. Half the “friends” characters in the game don’t make noise when I have my sound turned on. Yes my app is…
please remove or fix all Ads having to do with Amazon. im tired of my game restarting and losing my progress
почему не добавляют друзья мне жизни?
the friends are not making the noises they usually make is anyone else having this issue?
Hi there! 👋 We’ve had a few unexpected hiccups that caused some events to disappear earlier than planned. The Studio team has tackled the issue, and everything should now be back to normal! 🕵️♀️ If you’re still experiencing the problem, please let us know in the comments so we can take a closer look. Our sweetest…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of December 23, the latest level available is 9120. On December 30, the next latest level available is 9140. On…
