What happened to my friends list. Yesterday it was there Today empty

QueenMia · April 2019

Hey guys, and thanks for flagging this to me @firebombmarkus

@mrg556, @karen1418 - I'm sorry you're having trouble with the game! Please make sure you have the latest game version and clear cache and cookies regularly to avoid any kind of issues with the game.

If that does not solve it, could you please let us know what device you're playing on, what game version you have and also add a screenshot? Your Game ID would also be good to have! That'd be most helpful for us to investigate!

Thanks and until then, have the sweetest time🍒

mrg556 · April 2019

Ok here it is. I am playing on a newer I-pad. It is also occurring on my I-phone 10. Game version is 1.11.6. I did clear my cache, restarted my I-pad and even deleted and re-installed the game. Still no luck. I attached a screenshot showing nothing in my friends list along with a screenshot of my version. Hope this helps wanna get back in contact with Sharon.
Game id is xxxx@gmail.com and email is xxxx@gmail.com. My user name might also be mrg556

SeraphicStar · April 2019

Hello @mrg556 and Welcome from me to our Divine Candy Crush Friends Community!

Actually if you need to find your Game ID I would like to direct you to this thread here:
https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Please be sure to post your Game ID here so that our CM can assist you further, and I hope you have a crushtastic day!

Bapple · April 2019

Have just installed update 1.11.6
Logged out of game, forced quit game, restarted phone, restarted game, logged back in (via King), replayed levels 11,12,14 & 20 using up all lives.
Still no change.

SeraphicStar · April 2019

Hello @Bapple and Welcome to our Divine Candy Crush Friends Community!

I'm sorry your friends list is somehow missing, and I believe our Community Manager may have need of your Game ID to see what's going on. If you aren't sure where to locate that please check here:
https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Please be sure to post your Game ID here, and our CM will help you as soon as she is able!

I wish you the best of luck fixing this problem, and I hope you have a crushtastic day!

mrg556 · April 2019

Here is my game ID. 9962169530

Bapple · April 2019

Hi SeraphicStar
My game/user id is
9274172559

mrg556 · April 2019

Ok weird thing. I went to send lives and I was able to see my friends again. Then a short time later I went to ask for lives and they were gone again...just thought you should know. And yes I cleared my cache again and still nothing.

firebombmarkus · April 2019

Hi, again @mrg556 Thank you so much for your feedback. I am sure it will be helpful to our Community Manager @QueenMia I will just ask you to be a little patient as she will come back to the office on Thursday and she will write back to you then. Thank you for your understanding. See ya around 😊

Gmax3 · April 2019

My friends list is also missing. Very aggravating.

What happened to my friends list. Yesterday it was there Today empty

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