Why does part of the game go black between games and I am not receiving any awards

jeanjalon · May 2019

Between games the scores list will all go black or perhaps some other part of the screen.
since this has begun I am not getting any rewards. So I am not able to use any boosters to help to finish the game

firebombmarkus · May 2019

Hi @jeanjalon and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? I will also ask you to check if you have at least 2 GB of free memory as it is required for this game to work properly. Thank you for your understanding. I am looking forward to hearing from you again 🤗

jeanjalon · May 2019

I am using an iPad Pro tablet
operating system is 12.2 and I have 39 GB of free memory.
There is a notice that the iPad will update to 12.3 later today.
thanks for your quick response JJ

jeanjalon · May 2019

Since the update to 12.3 the problem seems to have gone

firebombmarkus · May 2019

Hi @jeanjalon and welcome to our adorable Community 😊 Can you please tell me which device and OS are you using for playing this game? I will also ask you to check if you have at least 2 GB of free memory as it is required for this game to work properly. Thank you for your understanding. I am looking forward to hearing from you again 🤗

jeanjalon · May 2019

I am using an iPad Pro tablet
operating system is 12.2 and I have 39 GB of free memory.
There is a notice that the iPad will update to 12.3 later today.
thanks for your quick response JJ

jeanjalon · May 2019

Since the update to 12.3 the problem seems to have gone

firebombmarkus · May 2019

@jeanjalon Great! Thanks for letting me know 😊

Why does part of the game go black between games and I am not receiving any awards

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