Lost the levels

Elisa-3 · April 2019

Good afternoon

I have changed my device, opened session and I have lost the levels of:

- Bubble Witch 3 saga that was in 1526

- Candy Crush soda was in 1283

- Candy Crush Saga that was in 1229

The rest of the games have been synchronized well.

the new device.

What I can do?

Thank you

Joseph45 · April 2019

Welcome @Elisa-3 to our sweet and amazing community! I’ve posted a link below that contains instructions on how to get your levels and progress back. I hope it helps!
https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact

blubird · May 2019

Quite annoyed and upset about this. I’m on level 949 on BubbleWitch3. My daughter was playing catch-up close behind. She transferred from iPhone to a new phone, (I think android) and she had lost all levels after level 469. I’m thinking of picking a new game if we can’t compete against one another. Really cheesed off! 😕

firebombmarkus · May 2019

Hi @blubird and welcome to our adorable Community 😊 It's a common issue when you change the device. Please follow the instructions on the link below and you will see several options how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back/soporto.king.com/contact

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

blubird · May 2019

We’ve tried just everything we’ve been advised to do. My daughter is now back to level 469. Here is a screen shot from her ‘Stella’s house’ at the moment. Any help to get her back here would be appreciated.

Image: https://us.v-cdn.net/6030983/uploads/editor/ja/ubfv45ri3ogu.png

firebombmarkus · May 2019

Hi again @blubird I will ask you to fill in the support form here https://soporto.king.com/contact

Please be sure to choose the correct topic (Problems with my game) and subtopic (Game didn't save). Once you fill it in you will get an automated email message which you need to reply to in order for the team to reach you.

Thank you for your understanding. Enjoy your day 😊

blubird · May 2019

Thank you.

firebombmarkus · May 2019

You are welcome 😊 @blubird

blubird · May 2019

Hi there. I filled the form out with my daughters details on it, can anyone tell if it was received? TIA
Blu

firebombmarkus · May 2019

Hi @blubird Did you receive an automated email message after filling out the support form?

osumustang · May 2019

My King games on iPhone and new iPad are not on current levels

firebombmarkus · May 2019

Hi @osumustang and welcome to our adorable Community 😊 Can you tell me more about your issue? Is your game connected to a Facebook or a King account?

blubird · May 2019

@firebombmarkus. Just got one asking is to open Candy Crush, but it’s BubbleWitch3 saga. Is this right?

firebombmarkus · May 2019

@blubird In the support form you were asked to choose the game. Did you choose Bubble Witch Saga 3?

blubird · May 2019

Yes.

firebombmarkus · May 2019

@blubird Ok, you need to reply to that message and tell them your issue and they will reach you as soon as they can.

Lost the levels

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