Candy Crush Friends Saga

Discussions
Latest news about Candy Crush Friends Saga
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even sweeter!
Off-topic

Connectivity issues

Soit3D

Any progress on the connectivity issues with games? Please respond if you could? Never recieved an answer back before.

To Ask Your Question:

Accepted answers

All comments

Soit3D

Hi there. Still can't log in. Still says there was a connection error. Any insights on a resolution?
Thanks Ed

KingChewy

Hi @Deryck - glad to hear yours is fixed.

@Soit3D - we will have to wait tell our CM is back in the office as they are in Europe and opposite hours of me essentially. I’m sure she will respond as soon as she can 🙏🏻

Soit3D

I'm still getting a connection error. Been going on for days .

Deryck

Thanks for looking into the matter @Foley1362, but it's not urgent anymore. Almost right after I posted, I opened my game and it worked like normal again. Came back now a few hours later, and it's still working fine. I would like an explanation of what happened, sure, but all's well that ends well.

I had no idea about that user ID business, so you were helpful here though.

If it's of any use, my user ID is 7841793237 and platform is Win10.

KingChewy

Hi @Soit3D & @Deryck - I am going to tag our CM @QueenMia to assist further. Can each of you please confirm your user ID and platform again you are playing from 🙏🏻

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

Deryck

Logged on to my computer this afternoon and discovered the same issue, @Soit3D. The connection button spins slowly before turning into a red X. When I open the game, it displays, but the parts that require connectivity are down (i.e., it shows I have 0 gold bars even though I have plenty). I'm sure we can't be the only ones. Why is no one else complaining?

And apparently you posted this since early in the morning, so the issue's been ongoing for several hours. I would think King would've made a public announcement addressing wtf is happening.

Soit3D

Thank you

KingChewy

Hi again @Soit3D - I am not aware of any issues currently. Here are some troubleshooting steps for your Android device. Please try this and let me know if that helps.

https://community.king.com/en/candy-crush-friends-saga/discussion/177587/retrieving-your-game-on-an-android-device#latest

If not you can also try clearing your cache & cookies and then powering down your device for at least 10 seconds to try and get it to reset and resync for you. Hope that helps 🙏🏻

Soit3D

Can't login on android or pc to my King account. Others appear to be having the same problem...
Any thoughts on it at all?
Thanks!

KingChewy

Hi @Soit3D - welcome to our friendly community. What sort of connection issues are you experiencing and via which platform do you play Pc or mobile?

Accepted answers

All comments

KingChewy

Hi @Soit3D - welcome to our friendly community. What sort of connection issues are you experiencing and via which platform do you play Pc or mobile?

Soit3D

Can't login on android or pc to my King account. Others appear to be having the same problem...
Any thoughts on it at all?
Thanks!

KingChewy

Soit3D

Thank you

Deryck

And apparently you posted this since early in the morning, so the issue's been ongoing for several hours. I would think King would've made a public announcement addressing wtf is happening.

KingChewy

Deryck

I had no idea about that user ID business, so you were helpful here though.

If it's of any use, my user ID is 7841793237 and platform is Win10.

Soit3D

I'm still getting a connection error. Been going on for days .

KingChewy

Soit3D

Hi there. Still can't log in. Still says there was a connection error. Any insights on a resolution?
Thanks Ed

Quick Links

Recent Announcements

Disappearing Events: Update Your Game to Version 4.21.2.0
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 10, the latest level available is 9340. Enjoy the new content and have a sugar-crushing day! 🍭