Bug level 1605 (FIXED)

LeBocLeBoc Posts: 6
edited July 11 in Support
Hello ! Level 1605 is buggy on both tablet and PC. The finished level, it goes to the next!
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Comments

  • Simon888Simon888 Posts: 220 ✭✭✭✭
    I'm having similar problem with level 1605. I have completed it 4 times but it won't move on to next level. When I press next it goes in slow motion. Really annoying because it's last day of BGT event  :(
                         
                      Be yourself; everyone else is already taken - Oscar Wilde 

                                             
              

  • Jody_ChengJody_Cheng Posts: 0
    edited July 11
    I think this is a 1605 level fault, I have already played twice and can't stop.

  • vallenvallen Posts: 2
    Also having issues. Have lost several lives, numerous boosters, and about 125 coins. Really wanted to finish event. You should extend it due to bug issues.
  • vallenvallen Posts: 2
    So I did recommended reinstall for issues and not only did it not help, I lost the rest of my coins, boosters, and have even lost the event status with the same issue in the level.
  • flew66flew66 Posts: 1,763 Legend
    Seems like pretty urgent, tagging @QueenMia @CandyCrushinator
    "It is not true that people stop pursuing dreams because they grow old, they grow old because they stop pursuing dreams." - Gabriel GarcΓ­a MΓ‘rquez


  • berfberf Posts: 27 ✭✭
    edited July 11
    Just uninstalled and reinstalled the game on Windows 10 twice. No problem with other levels (1601-1604). Windows is up to date and the hardware is not the issue.

    When I completed 1605, the score goes up to 43,820 or so and it just keeps raining candies while the score stays the same. Tried clicking and I get the Next button, which slows the graphics for a moment, but the game stays the same. It's done this five times now. I retried with different companions (no, 1606 is not available) and they all do it, at different scores.. Here's a screen shot. The screen is not frozen. The Next button should not be soloing like this. It's as if the other level-end objects are not compiled.





  • Sukanta_BiswasSukanta_Biswas Posts: 8,547 Superstar
    Hello @Jody_Cheng
    I just wanted to drop you a quick message to say thank you for joining the King community forum πŸ™πŸ»

    Sorry to say that You have posted in the wrong place. Look at the home page, there are different doors for each game.select specific games, and ask your questions. home page here https://communities.king.com/ 

    Thanks for reporting about the level 1605, and it has already been reported in Studio 😊 Hopefully it will be resolved very soon.βœ”
    Good day 🌞
  • Sukanta_BiswasSukanta_Biswas Posts: 8,547 Superstar
    @Pummy Raj Take a look at this 😊
  • PummyRajPummyRaj Posts: 5,010 Superstar
    Hello @berf, hope you are having a nice day :) 

    I am sorry to hear about the issue in the level!!  Let me see if I can find out anything about the issue!!

    Will it be possible for you to post screenshot please?  

    Thank you and will get back to you tomorrow.  
  • PummyRajPummyRaj Posts: 5,010 Superstar
    @Pummy Raj Take a look at this 😊
    Thank you Sukanta, will check it out πŸ˜Š :+1: 
  • PummyRajPummyRaj Posts: 5,010 Superstar
    edited July 11
    Hello @LeBoc and @vallen, Hearty Welcome to the Candy Friends Community :) 

    I am very sorry to hear about the issue in both your games and for you @Simon888  :o

    I have already reported about this issue to the Kingsters.  Please be patient and wait for their response.  

    Please do not Delete and Reinstall your game App... as it will not do any good but you will loose your boosters!!  Wait till they inform something!

    Hoping for the Best!  Have a nice day/evening!
  • PummyRajPummyRaj Posts: 5,010 Superstar
    edited July 11
    Hello @LeBoc @vallen and @Simon888

    Can you all please post below details --
    1) Device you are using AND version you have right now;
    2) Are you logged in through Facebook OR Kingdom account;
    3) Screenshot of the game if possible;
    4) Your game user ID number... here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    ** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

    Talk to you all soon.  Have a nice day/evening!
  • PummyRajPummyRaj Posts: 5,010 Superstar
    edited July 11
    Hello again @berf, Thank you very much for adding the screenshot :+1: 

    I have reported about this issue and I will need few details from you to inform the team.... 

    1) Device you are using AND version you have right now -- Are you playing only on Windows 10 or are you using a Mobile device too?  I don't think you will be able to see version in your PC, right?

    2) Are you logged in through Facebook OR Kingdom account;
    3) Your game user ID number... here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    ** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

    Talk to you soon.  Have a nice day/evening!
  • PummyRajPummyRaj Posts: 5,010 Superstar
    Hello again @Jody_Cheng, Hearty Welcome to our King Community :)  

    I have reported about the issue and they will be needing few details from you to look into the issue...

    1) Device you are using AND version you have right now;
    2) Are you logged in through Facebook OR Kingdom account;
    3) Your game user ID number... here is a link to find it  https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

    ** Please let me know if you are playing through Facebook ONLY... as it is a different procedure look for that.

    To write back to us with above details, tap on "Type your Comment" box located below.

    Talk to you soon.  Have a nice day/evening!
  • QueenMiaQueenMia Posts: 5,382 Community Manager
    Hi everyone :waving:

    Thanks for letting us know! There's indeed an issue with the level at the moment and our sweet Studio is looking into it. Please follow our Superstars @Pummy Raj and @Sukanta_Biswas questions and recommendations in the meantime! 

    Thanks for your patience :) 

    Welcome to the King Community!
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