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My game has frozen several times the past few days. It won’t let me make a mice & I lose a life

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mandielove07
mandielove07 Posts: 6 Level 2
edited July 2019 in Support
My game has frozen several times the past few days. It won’t let me make a move or do anything. I have to completely close and restart the game. And, of course, I lose that life. Also, I didn’t get my daily prize yesterday, even though I opened it and played several times. 

Answers

  • PummyRaj
    PummyRaj Posts: 32,937 Candy Moderator
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    Hello @mandielove07, Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    I am sorry to hear that you are having issue in your game!!  Just would like to confirm that you are talking about the Candy Friends game but not some other game!!  

    We can try some troubleshooting steps which will clear the issues like game freezing & crashing!!  So, let's start from there :+1: 

    Can you tell me what device are you using to play the game because these steps vary from device to device.  

    If you tap on "Type your Comment" box located below, you will be able to write back.  

    Talk to you soon!  Have a nice day/evening!

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