Candy Crush Friends Saga

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Did not receive purchase

I did not receive my purchase you gave me the runaround even asked for a snapshot and you took my money. Are used a game to get out of my mind space because I have MS it’s really sad what’s going on on your part

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finnerty

bearwithme said:

Hello @finnerty - I am sorry to hear that you had problems with your purchase. When we ask people to provide a screenshot, it is so we can help the game studio see where the problem occurred in order to help them resolve the issue. The link below provides detailed instructions on how to get this issue resolved and for you to get your purchase back. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Following these instructions should help you get your purchase, even though it might take a few days. I understand your frustration, we really are here to help you so please be patient and hopefully everything will be resolved soon.

Please let me know if I can be of any further assistance.

bearwithme

Hello @finnerty - I am sorry to hear that you had problems with your purchase. When we ask people to provide a screenshot, it is so we can help the game studio see where the problem occurred in order to help them resolve the issue. The link below provides detailed instructions on how to get this issue resolved and for you to get your purchase back. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Following these instructions should help you get your purchase, even though it might take a few days. I understand your frustration, we really are here to help you so please be patient and hopefully everything will be resolved soon.

Please let me know if I can be of any further assistance.

Accepted answers

All comments

bearwithme

finnerty

bearwithme said:

Hello @finnerty - I am sorry to hear that you had problems with your purchase. When we ask people to provide a screenshot, it is so we can help the game studio see where the problem occurred in order to help them resolve the issue. The link below provides detailed instructions on how to get this issue resolved and for you to get your purchase back. https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest
Following these instructions should help you get your purchase, even though it might take a few days. I understand your frustration, we really are here to help you so please be patient and hopefully everything will be resolved soon.

Please let me know if I can be of any further assistance.

Quick Links

Recent Announcements

Disappearing Events: Update Your Game to Version 4.21.2.0
Hi everyone, We’re aware that some players are experiencing events disappearing after they’ve already started. The Studio is currently investigating the issue to understand what’s causing it. Thanks to everyone who reported this! It’s been very helpful. We’ll share an update here as soon as we have more information.
🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Candy Crush Friends Saga?
Hey Friends! 👋 Wondering what the latest level is in Candy Crush Friends Saga? You’re in the right place! 🗓️ New levels are released every Tuesday, so there’s always something sweet to look forward to! 📍As of March 3, the latest level available is 9320. Enjoy the new content and have a sugar-crushing day! 🍭