We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
Why daily and quest prizes are only granting one point
hello support, since yesterday my daily bonuses and quest prize boxes (no matter what size) are only granting one point toward a power up. Although multiple points to friend costumes are working, this feels like a bug.
Please help, I’ve had one dog prize box, two daily prizes and 5 daily quest prizes since yesterday that have yielded only one point toward a booster each. The game is only 1% as rewarding when my efforts don’t yield boosters. 😬 Thanks!
Hello @neogeo22, Hearty Welcome to the Candy Friend section of our friendly King Community
I am sorry to hear about the issue in your game!! Yes, that does not sound right at all!!! By any chance, did you take a screenshot when you were claiming any of those gifts? If so, can you please post it here?
** TO attach the screenshot, tap on "Attach Image" icon located in the tool-bar (a little farther to Emoticon), then select "Choose Files" to upload the image from your device.
Thanks a lot for providing all the needed details and the screenshots as well as the Video. These all will come in handy for the King team to investigate the issue
I will elevate this issue to the Friends Community Manager, but I can do it only on Monday as they are off for the weekend! Hence, I would request you to be patient till then!