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Didn’t get the bubblegum troll event again
e_nemesis22
Posts: 20 Level 2
in Support
Hello,
Can someone from support please explain to me why is it that I haven’t been able to play any of the new events? How is this “random”? I’ve read somewhere in the community that only a few are able to play these events and to have patience and maybe next time I’ll be selected to play them but again and again my husband and friends get to play every single new event while I haven’t been able to. So far I haven’t been “selected” to play the Olivia, Bubblegum troll, Rachel and the new Bubblegum troll event. Basically the last 4 events ... you guys say not to feel left out but how do you expect us not to when we aren’t being selected to play it 4 times in a row?!?
Can someone from support please explain to me why is it that I haven’t been able to play any of the new events? How is this “random”? I’ve read somewhere in the community that only a few are able to play these events and to have patience and maybe next time I’ll be selected to play them but again and again my husband and friends get to play every single new event while I haven’t been able to. So far I haven’t been “selected” to play the Olivia, Bubblegum troll, Rachel and the new Bubblegum troll event. Basically the last 4 events ... you guys say not to feel left out but how do you expect us not to when we aren’t being selected to play it 4 times in a row?!?
Answers
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Hello @e_nemesis22 and warm welcome to the community! Not all players get the same event on their mobile device. That’s why a small group of people are chosen to have the event and based on their feedback, the team decides to roll it out to other players.
The team has already fixed this issue and I’m not sure why you still have not got the event. Try restarting your device and check if your game is updated to the latest version and you will get the event back. I hope this solves your problem. I’ll get back to you if the event shows up or not. -
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Hi!
I got my event yesterday on November 20 and I had almost given up hope.
But today it disappeared again as it did also last time. It seems that no problem has been fixed.
Before the BGT event last time I got all events, but after these problems, I have not received any events. I wonder if it is true that only some get events, I have begun to think that it has to do with that something is wrong.
There are different threads here about problems with BGT, at least 3 more.
This discussion has been closed.
