Your BubbleGum Troll event DISAPPEARED? Check HERE

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Answers

  • cookiemamacookiemama Posts: 18 ✭✭
    @QueenMia the BGT event is still missing from my game.  I was playing it a few days ago, but it disappeared. I got a notification to come play the event last night, but it still isn't there. 
  • QueenMiaQueenMia Posts: 5,798 Community Manager
    Hi everyone,

    I hope you had a nice weekend! 

    Our apologies to those of you who play on Windows 10 - There seem to have been a small issue with that platform but it should be fixed shortly. The team has been working on it and the event should become available again in your game within the next few hours.

    We're sorry again for the inconvenience but you all can join the BGT event again.
    Thanks for your help on solving the issue, time and patience. You guys are great star 

    Have a great day🍒

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    👉 CCFS - Win Gold bars Here 🍒
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  • cookiemamacookiemama Posts: 18 ✭✭
    edited October 21
    @QueenMia *EDIT* I'm playing on an Android, not windows 10.

    October 18

    the BGT event is still missing from my game.  I was playing it a few days ago, but it disappeared. I got a notification to come play the event last night, but it still isn't there
  • Does by one have this issue still? Mine as one and then it just wasn't. I was doing great but ow I ant figure it out. Its just gone!
  • cookiemamacookiemama Posts: 18 ✭✭
    @QueenMia I still don't have BGT event back, even with the fixes. I'm playing on an android. Please help!
  • Moonchild_13Moonchild_13 Posts: 7
    @QueenMia

    Got the event back and now it's gone again 😪.. playing on android... Please kindly assist 🌻🦋💚
  • Mybabegabe2003Mybabegabe2003 Posts: 4
    I've lost the event again, I'm not sure what's happened this time, seems to be when I go to bed at night..... Is this a hint should I be staying up all night???
    Id: 1037922189
  • AnnieXAnnieX Posts: 20 ✭✭
    The BGT event is STILL missing from my Win 10/PC game. ID 10829175484. 
  • QueenMiaQueenMia Posts: 5,798 Community Manager
    Hey guys,

    Not sure why. Let me check with our Studio and I'll get back to you asap.
    Sorry about that.

    Keep you posted! 

    Welcome to the King Community!
    No account yet? Sign up here in 2 seconds!



    👉 CCFS - Win Gold bars Here 🍒
    🌟 Beat our Superstars and get free boosters - Check here  🎉

    👉CCJS - Gold bars here 🍭
  • Gabi88Gabi88 Posts: 5
    Hi ... I have the same problem, last night the event was there, I had made a lot of progress and I really had very little time to get the Troll chewing gum ... This morning I discovered that the event on my phone (Huawei p9 lite / Android) was gone and not there yet! I've tried everything: clear the game's cache, close and reopen the game, restart the phone but nothing ... I dare not uninstall and then reinstall the game for fear of losing all the progress made so far. PLEASE HELP ME! HELP !! since others are in the same situation as me! In the game Gabi88 is the ID I don't know unfortunately ... I really hope you can make the event reappear, also because there are 4 days left and something at the end and before the expiration I would like to get the Troll. Thanks in advance.
  • isaiahg355isaiahg355 Posts: 3
    Same problem on Windows 10 with User ID 10967866742. Was at nearly 2000 team candies and I was in the lead for my team, then I login to play the game and it is gone! I have faith the issue will be fixed, but just making the team aware. Also in response to Gabi88 , there is a thread on how to find your User ID here: https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it , hope that helps :D

    Thanks for all the hard work you guys do.
  • isaiahg355isaiahg355 Posts: 3
    Hi, same issue here on Win 10/PC. Game ID is 10967866742. Had been playing earlier today and the event showed up fine, but logged on tonight and it was gone. I was fairly far into earning the candies as well as leading my team, so I hope this can be resolved. I know the team is hard at work on a fix, just wanted to make them aware of the ongoing issue. Also in response to @Gabi88, I've seen a thread on how to find your User ID here on the site so I hope that helps, tried linking it but it messed with my comment. Hope that helps :D

    Thanks for all the hard work. 
  • ellectraellectra Posts: 13
    Mine disappeared today after I updated the game - playing on Android. Tried clearing cache etc but it's still gone. 
  • ellectraellectra Posts: 13
    My user ID is 9364684095
  • Gabi88Gabi88 Posts: 5
    THANK YOU THOUSAND ISAIAGH 355! You were really kind to help me find my ID, I just didn't know where to look. THANKS!! My User ID is 10862344011 The event is not yet on my phone.
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