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(FIXED) You DID NOT receive your REWARD at the end of the level/episode?

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Comments

  • QueenMia
    QueenMia Posts: 12,979
    Hey guys, your goodies have been added - Remember to force close the App to trigger the rewards! 

  • dhpkhanh
    dhpkhanh Posts: 8

    Level 2
    Game ID 1347820563
    Did not get award at the end of 1320-1340-1360-1380 😓
  • lulu13
    lulu13 Posts: 3,026
    Have not received gift from completing episode since level  441 
  • Ariane
    Ariane Posts: 15

    Level 2
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
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    Ariane said:
    Ariane said:
    User ID 1547799263 
    now at level 1243
    No Level rewards at end 1200, 1220 and 1240
    It happened again. I did not receive a level reward after level 1260. I play on IOS.
    Again. No level reward after level 1280. I play on iOS.
    Again. No Level reward After level 1300. I Play on iOS 
    Again. No level reward after level 1320. I play on iOS.
    Again. No level reward after level 1340. I play on iOS.
    Again. No level reward after level 1360. I play on iOS.
    Again. No level reward after level 1380. I play on iOS.
    Again. No rewards after level 1400
    Again. No rewards after level 1420.
  • sdennis123
    sdennis123 Posts: 11

    Level 2
    edited October 2019
    @QueenMia I opened the app and saw the rewards box but got a phone call right then and when I went back to the app the box was gone and I did not open it. I force quit the app and restarted with no rewards box showing back up.

    I need episode rewards for 1360, 1380, 1400, 1420

    ID: 6391558549
  • mamabear57
    mamabear57 Posts: 4

    Level 1
    User ID 10035562909 
    no reward on 1300
  • BusybeingBizzie
    BusybeingBizzie Posts: 3

    Level 1
    10087564131 This has happened at least 3 or 4 times. 
  • Ariane
    Ariane Posts: 15

    Level 2
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    Ariane said:
    User ID 1547799263 
    now at level 1243
    No Level rewards at end 1200, 1220 and 1240
    It happened again. I did not receive a level reward after level 1260. I play on IOS.
    Again. No level reward after level 1280. I play on iOS.
    Again. No Level reward After level 1300. I Play on iOS 
    Again. No level reward after level 1320. I play on iOS.
    Again. No level reward after level 1340. I play on iOS.
    Again. No level reward after level 1360. I play on iOS.
    Again. No level reward after level 1380. I play on iOS.
    Again. No rewards after level 1400
    Again. No rewards after level 1420.
    Again. No rewards after level 1440
  • QueenMia
    QueenMia Posts: 12,979
    edited October 2019
    Hi everyone! 

    Great news, the issue is now fixed! All you need to do is update to the latest game version and you'll start receiving your rewards as you progress through the portal again 😄

    We would like to thank you all for your time and patience while we fixed the problem 🙏

    I have added the missing rewards as well 😉

    Happy playing and don't forget to have fun🍒
  • bearwithme
    bearwithme Posts: 16,686
    Thank you so much @QueenMia!  I'm glad it has been fixed and I appreciate you adding my missing rewards in the interim.  I really appreciate it! 😊🐨💕

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