Hi @medalee
We warmly welcome you to the Friendly King Community's Candy Crush Friends Saga forum.🤗
This may be an issue if your game is not fully connected to the server.
Right now, I'm asking you to check the steps below. Check App Update > Log Out Game > Restart Device > Open Game & Log In. If you still have the same problem after doing this, then I will need some more information.
What device you're using for this game?
Show me a screenshot of your game map.
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