I had to reinstall the game and all my hammers are missing

SandraMurphy27 · January 2020

Hi I had four of each hammer but had to reinstall the game. I logged back in with Facebook but all my hammers are gone

PummyRaj · January 2020

Hello @SandraMurphy27, Welcome back to the King Community

I am very sorry to hear about the issue in your game!! Loosing our boosters is the side affect of the "Re-installation" process! Because, when the App was removed, entire data that pertains to the game App will be removed from our device local memory! Hence, even we reinstall the game, the boosters won't come back!!

And, unfortunately, the King team will not be able to reimburse those lost Lollipops UNLESS you have purchased any of them with real money!

Hope this made sense! Please post back if you have further questions, by tapping on "Type your Comment" box located below.

Thank you for posting in the Community! Have a great rest of the day/evening!

SandraMurphy27 · January 2020

I did make some purchases recently. I won't be any more though if this is how they treat it. I would think reimbursing a few hammers isn't a big deal considering I'm playing a long time and have spent a good bit of money.

clm · January 2020

I guess this also answers my question and I won't be getting my lollipop hammers back either. I guess the game was fun enough but I'm done playing if they can't even sync an account you've been told to create for this exact purpose.

I had to reinstall the game and all my hammers are missing

Answers

Categories